Know what you want – selecting meaningful metrics can influence the path you take

Designated Conformity Assessment Bodies

Quality Progress

Feb 2012,  p50-51

Points out that when you set metrics you are predetermining an outcome, not the size of the outcome, but what the outcome will be. It  determines what people will be working towards.  Cost reductions, he warns, are a  poor metric, and that no organization has shrunk themselves to greatness.

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