Quality Progress Feb 2012, p48-49 Lists the tools that quality professionals should be aware of and able to use if necessary.
Career corner: Keep your toolbox full – be aware of all the tools at your disposal and excel at your job
Quality Progress Feb 2012, p24-29 Describes the circle diagram, a tool for understanding how information flows in a process. Argues that tools such as this one are necessary for efficient communication and that relying on words alone to communicate can contribute to quality initiatives not being successful.
Quality World Feb 2012, P36-41 A look on the different cultural perceptions people have of what ‘quality’ is and how careful a company should be when involved with a foreign organization.
Quality World Feb 2012 p30-35 Discusses systems for crisis management. Argues that crisis management comes in layers, the first of which is emergency management –“ the rapid and effective treatment of people”. After that comes crisis management, “your mechanisms to cope with a crisis – your response structure”. Then comes business continuity management – keeping
Quality World Dec 2011, p20-25 Six English experts give their views on some of the challenges facing SME’s. Some of the issues discussed are the differences in quality models and applying those models for SME’s s compared to larger organisations, how they can encourage employees to embrace quality, would a QMS help or hinder a SME,
Quality World Nov 2011, p45 David Straker reports on the process involved in making a decision. He looks at how you identify who is responsible for making the decision, whose agreement is needed and who should be consulted and informed of the outcome. Then he looks at questions that can improve the quality of decisions. This