Don’t panic! How would your organisation cope with disaster

Quality World

Feb 2012 p30-35

Discusses systems for crisis management. Argues that crisis management comes in layers, the first of which is emergency management –“ the rapid and effective treatment of people”. After that comes crisis management, “your mechanisms to cope with a crisis – your response structure”. Then comes business continuity management – keeping critical functions running throughout the unexpected event. Gives examples of good and bad management in the face of disaster. Emphasises the importance of good communication links. Outlines briefly 5 steps you need to take when you first find out an event has occurred. Argues that having an effective response is necessary to save both your business and your reputation

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