Managing decisions

Quality World

Nov 2011,  p45

David Straker reports on the process involved in making a decision. He looks at how you identify who is responsible for making the decision, whose agreement is needed and who should be consulted and informed of the outcome. Then he looks at  questions   that can improve the quality of decisions. This process, combined with risk, assumption and issue management, form a set of controls known as “RAID” management.

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