Finding the Why - An Introduction to Root Cause Analysis

An Introduction to Root Cause Analysis for Building Consent Authorities

This foundational course introduces Building Consent Authority professionals to the principles and practices of Root Cause Analysis (RCA) within the context of regulatory compliance, quality assurance, and continuous improvement. 

Participants will explore how to identify, analyse, and address the underlying causes of noncompliance, errors, and process failures, ensuring improved service delivery and organisation performance. The course will introduce key RCA concepts and terminology, exploring common issues within building consent processes. Gaining practices with structured tools such as the 5 Whys and Fishbone Diagram through scenario-based activities. Participants will also receive a digital 'RCA Toolbox' with helpful guides and templates to assist them in their future 

By the end of this course, participants will understand the purpose of Root Cause Analysis (RCA) and its relevance to Building Consent Authorities. They will be able to identify root causes of non-conformances, apply basic RCA tools, and distinguish between symptoms and underlying issues. Participants will also learn how RCA supports corrective actions, continuous improvement, and accreditation requirements. 

Learning Outcomes

• Explain the purpose and importance of Root Cause Analysis (RCA) within accredited organisations and quality management systems
• Distinguish between symptoms and root causes of identified issues
• Apply a structured, step-by-step RCA process to real-world accreditation scenarios
• Select and use appropriate RCA tools to investigate problems effectively
• Document findings, corrective actions, and follow-up plans using best-practice templates and clear reporting methods

Delivery

• Online through IANZ Learning Management Systems

Once enrolled, participants will receive a sign-up link to the IANZ Learning Management System where they can access and complete the course. 

Note: Participants can enrol now and have until 1 March 2026 to complete the course. 

Prices exclude GST.